The Impact of Applying Excellence Models on Enhancing Organizational Performance, An empirical study on the Information and Decision Support Center (IDSC) of the Egyptian Cabinet

نوع المستند : المقالة الأصلية

المؤلفون

Faculty of Business Administration, Deraya University

10.21608/cfdj.2025.388516.2270

المستخلص

This study aimed to investigate the impact of applying excellence models on enhancing organizational performance through the empirical study on the Information and Decision Support Center (IDSC) of the Egyptian Cabinet. IDSC is the first governmental institution in Egypt and Africa to receive the “Committed to Excellence” certificate of the European Foundation for Quality Management (EFQM).
To achieve the study objectives, a descriptive analytical approach was adopted. A random sample approach of 230 participants working at IDSC by using an online self-administered survey.  The study results revealed a positive significant effect for the application of institutional excellence models on the overall organizational performance at IDSC. The combined effect of direction, execution, and results as dimension of the excellence model forms a virtuous cycle that drives continuous organizational improvement. A focus on measurable outcomes (Results dimension) improves financial, non-financial, operation metrics, validating the Excellence Model’s holistic approach.
The study recommended the establishment of a clear framework to identify the optimal methods for applying the EFQM model of excellence, which is a dynamic model by nature. Leadership at IDSC must adopt a culture of institutional excellence and work to instill it within the organization through exchange visits, and establishing partnerships with distinguished regional and international research centers, think tanks and highly competitive institutions.

الكلمات الرئيسية

المجلة العلمية للدراسات والبحوث المالية والتجارية
المجلد 6، العدد 2 - الرقم المسلسل للعدد 1
المجلد السادس؛ العدد الثاني؛ الجزء الأول؛ يوليو 2025
يوليو 2025
الصفحة 1015-1054

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