The Moderating Role of Ethical Leadership in the Relationship between Emotional Exhaustion and Service Sabotage Behaviour: An Applied study on Employees of Travel Agencies in Egypt

نوع المستند : المقالة الأصلية

المؤلفون

1 كلية التجارة، جامعة دمياط

2 جامعة دمياط - کلية التجارة - قسم إدارة الأعمال

3 جامعة دمياط

المستخلص

This research aims to investigate the relationship between emotional exhaustion and service sabotage behaviour by examining the moderating role of ethical leadership, with a focus on category A travel agents in Egypt. To this end, a moderation model was developed, applied to frontline employees in travel agencies, and validated to examine the moderating effects of prevention- based ethical leadership and promotion-based ethical leadership. The results showed that emotional exhaustion has a positive impact on service sabotage behaviour. The research further found that ethical leadership (promotion- based ethical leadership and prevention-based ethical leadership) is a key tool for reducing service sabotage behaviour. Furthermore, it is shown that promotion-based ethical leadership has a significant moderating impact on reducing the positive relationship between emotional exhaustion and service sabotage behaviour. Emotional exhaustion interacted with promotion-based ethical leadership to reduce service sabotage behaviour, such that service sabotage behaviour is highly reduced when leaders apply high levels of promotion-based ethical leadership when compared to leaders who apply low levels of promotion-based ethical leadership. However, prevention-based ethical leadership has no significant moderation impact.

الكلمات الرئيسية

المجلة العلمية للدراسات والبحوث المالية والتجارية
المجلد 5، العدد 1 - الرقم المسلسل للعدد 1
المجلد 5؛ العدد 1؛ الجزء الأول
يناير 2024
الصفحة 583-624

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